Mukuru Customer Support
Mukuru Customer Support Learnerships 2026
Role Overview
Mukuru invites South African unemployed youth to apply for the Customer Support Learnership Programme 2026.
Learnership Application Closing Date: Not specified (apply as soon as possible)Learnership Locations: Johannesburg, Pretoria & Cape Town, South Africa
The Mukuru Customer Support Learnership is a practical training programme designed to equip young people with customer service, fintech, and contact centre skills.
This opportunity allows learners to gain real-world experience working with customers, while building a strong foundation for careers in financial services, call centres, and digital support environments.
Programme Type: Customer Support Learnership
Locations: Johannesburg, Pretoria, Cape Town (including remote opportunities)
Stipend: Monthly stipend provided
Assist customers via calls and digital channels
Provide support on money transfers
Deliver professional and helpful service
Use tools like Zendesk for customer support
Manage tickets and service requests
Learn digital customer service systems
Understand money transfer processes
Learn compliance basics such as FICA
Assist with account creation and onboarding
Time management and multitasking
Communication across cultures and languages
Problem-solving in high-pressure environments
Handle customer queries and requests
Support money transfer services
Escalate and follow up on issues
Assist with onboarding and account setup
Provide accurate product and service information
Grade 12 (Matric) or equivalent
Good communication skills in English and one of the following: Chewa Mozambican Portuguese Mandarin Bengali Sotho Bemba Shona Urdu
Previous customer service experience (even informal)
Strong listening and communication skills
Positive attitude and willingness to learn
Office-based or remote/work-from-home opportunities
Must have reliable internet and a suitable work environment if remote
Click here to apply for Mukuru Customer Support Learnership Programme 2026
Apply as soon as possible (no closing date provided)
If no feedback is received within 2 weeks, consider your application unsuccessful
Include a short motivation explaining how you will add value
Gain experience in a fast-growing fintech company
Develop in-demand customer service and digital skills
Work in a diverse, multicultural environment
Build a strong foundation for future employment
Key Responsibilities
• Handle customer queries and requests
• Support money transfer services
• Escalate and follow up on issues
• Assist with onboarding and account setup
• Provide accurate product and service information
Entry Requirements
• Applicants must have:
• Grade 12 (Matric) or equivalent
• Good communication skills in English and one of the following: Chewa Mozambican Portuguese Mandarin Bengali Sotho Bemba Shona Urdu
• Chewa
• Mozambican Portuguese
• Mandarin
• Bengali
• Sotho
• Bemba
• Shona
• Urdu
• Basic computer skills
• Passion for customer service
Listing Source
This opportunity was sourced from StudentRoom. Always verify final requirements and deadlines on the official source before applying.
How to Apply
Click here to apply for Mukuru Customer Support Learnership Programme 2026
About Mukuru Customer Support
This learnership is offered by Mukuru Customer Support, based in Cape Town.
Why This Is Good for Starters
Learnerships are a uniquely South African opportunity that combines earning with learning. Registered with the relevant SETA, this Mukuru Customer Support learnership leads to a nationally recognised qualification (NQF-aligned) while you gain practical workplace skills. You will receive a monthly stipend during the programme, making it possible to support yourself while building your career. Learnerships also count towards the company's B-BBEE scorecard, meaning employers are genuinely invested in your development.
CV Tips for This Application
- Emphasise your willingness to learn and commitment to completing the full programme
- List your highest qualification clearly — matric results matter for learnerships
- Mention any previous training, short courses, or certificates you have completed
- Include a brief motivation letter explaining why this learnership aligns with your career goals
- If you have a driver's licence, include it — many learnerships require travel between sites
Application Checklist
- Read the full job description carefully before applying
- Prepare an updated CV tailored to this specific role
- Write a brief cover letter explaining why you are a good fit
- Apply as soon as possible — positions may close without notice
- Double-check your contact details are correct on your CV
- Follow up after 2 weeks if you have not heard back
Frequently Asked Questions
Can I apply with matric only?
Yes, this opportunity requires a matric certificate.
Do I need experience?
This appears to be suitable for candidates with little or no experience.
Can I apply if I live in another province?
Most opportunities accept applications from candidates across South Africa. Check the requirements for any location-specific criteria.
What happens after I apply?
After submitting your application, the employer will review it. If shortlisted, you may be contacted for an interview. Response times vary by employer.
Is this learnership paid?
Yes, this opportunity offers: R
When is the closing date and what if I miss it?
No closing date specified. Apply as soon as possible as positions may fill quickly.
Similar Opportunities
Ready to Apply?
Submit your application directly on Mukuru Customer Support's careers portal.
Apply on Company Site