Not specified
Lancet Laboratories Customer Support Agents - Client Services
Role Overview
Lancet Laboratories is a leading South African pathology company providing diagnostic and laboratory testing services to healthcare professionals and patients nationwide. Known for accuracy and reliability, the company supports medical decision-making through advanced technology, skilled professionals, and efficient service delivery.
Lancet Laboratories is offering a Customer Support Agent: Client Services job opportunity for individuals passionate about customer care within the healthcare sector. The role involves handling inbound and outbound calls from clients, giving out relevant information, resolving enquiries, and providing excellent customer service. This position is ideal for candidates with strong communication skills, attention to detail, and the ability to deliver a professional and efficient client experience in a fast-paced environment.
Answer phones professionally
Respond to customer enquiries to ensure that customers receive correct and adequate information.
Research required information using available resources to ensure that adequate information is available for decision making purposes.
Handle and resolve customer complaints where necessary to ensure customer satisfaction.
Provide customers with product and service information.
Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
Log all incoming calls to ensure that customers are assisted promptly by relevant parties.
Follow up customer calls or queries where necessary to increase customer satisfaction.
Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
Complete administrative functions to ensure proper record keeping and retrieval of data when required.
Comply with statistical requirements.
Comply with quality standards.
Maintain confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
Meet organisations Customer Service Objectives.
Grade 12 or relevant NQF level 4 qualification
0-1 Yrs Relevant Working Experience
Ability to work in a pressured environment
Key Responsibilities
• Answer phones professionally
• Respond to customer enquiries to ensure that customers receive correct and adequate information.
• Research required information using available resources to ensure that adequate information is available for decision making purposes.
• Handle and resolve customer complaints where necessary to ensure customer satisfaction.
• Provide customers with product and service information.
• Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
• Log all incoming calls to ensure that customers are assisted promptly by relevant parties.
• Follow up customer calls or queries where necessary to increase customer satisfaction.
• Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
• Complete administrative functions to ensure proper record keeping and retrieval of data when required.
• Comply with statistical requirements.
• Comply with quality standards.
• Maintain confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
• Meet organisations Customer Service Objectives.
Entry Requirements
• Grade 12 or relevant NQF level 4 qualification
• 0-1 Yrs Relevant Working Experience
• Computer literate
Listing Source
This opportunity was sourced from Graduates24. Always verify final requirements and deadlines on the official source before applying.
About Not specified
This matric job is offered by Not specified.
Why This Is Good for Starters
This opportunity at Not specified is specifically designed for candidates with a matric certificate — no degree or diploma required. In South Africa, where youth unemployment exceeds 45%, positions like these provide a critical entry point into the formal economy. You will gain practical work experience, develop professional skills, and build a track record that opens doors to future opportunities. Many successful professionals started with exactly this kind of role.
CV Tips for This Application
- List your matric subjects and results — employers want to see you passed
- Include any short courses, computer literacy training, or first aid certificates
- Highlight soft skills: reliability, punctuality, teamwork, communication
- Add references from teachers, community leaders, or previous volunteer supervisors
- Keep your CV simple and honest — do not exaggerate or fabricate experience
Application Checklist
- Read the full job description carefully before applying
- Prepare an updated CV tailored to this specific role
- Write a brief cover letter explaining why you are a good fit
- Apply as soon as possible — positions may close without notice
- Double-check your contact details are correct on your CV
- Follow up after 2 weeks if you have not heard back
Frequently Asked Questions
Can I apply with matric only?
Check the requirements section above for education requirements.
Do I need experience?
Some experience may be required. Check the requirements section for details.
Can I apply if I live in another province?
Most opportunities accept applications from candidates across South Africa. Check the requirements for any location-specific criteria.
What happens after I apply?
After submitting your application, the employer will review it. If shortlisted, you may be contacted for an interview. Response times vary by employer.
Is this matric job paid?
Payment details are not specified. Contact the employer for more information.
When is the closing date and what if I miss it?
No closing date specified. Apply as soon as possible as positions may fill quickly.
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