Department of Home Affairs
Department of Home Affairs: Civic Services Clerks
Role Overview
The Department of Home Affairs is offering Civic Services Clerk entry-level positions for individuals interested in supporting public service delivery. The role involves assisting customers with enquiries, conducting online verifications such as fingerprint and marital status checks on HANIS, issuing service tickets, and directing applicants to the relevant units while maintaining a high standard of professional and friendly customer service.
Position Title: Civic Services Clerk
Salary: R269 499 - R317 463 per annum (Level 06), (A basic salary)
Job level: Grade 12 / Junior / Entry level SA Government Jobs
Gauteng: Bronkorspuit Ref No: HRMC 6/26/10e
Gauteng: Krugersdorp Ref No: HRMC 6/26/10f
Gauteng: Mamelodi Ref No: HRMC 6/26/10g
Gauteng: Menlyn Ref No: HRMC 6/26/10h
Eastern Cape: Aliwal North Ref No: HRMC 6/26/10a
Eastern Cape: East London Ref No: HRMC 6/26/10b
Free State: Sasolburg Ref No: HRMC 6/26/10c
Free State: Bultfontein Ref No: HRMC 6/26/10d
Limpopo: Bela Bela Ref No: HRMC 6/26/10i
Mpumalanga: Mapulaneng Ref No: HRMC 6/26/10j
Mpumalanga: Volksrust Ref No: HRMC 6/26/10k
Northern Cape: De Aar Ref No: HRMC 6/26/10l
North West: Madikwe Ref No: HRMC 6/26/10m
KwaZulu-Natal: Mbazwana Ref No: HRMC 6/26/10n
KwaZulu-Natal: Melmoth Ref No: HRMC 6/26/10o
KwaZulu-Natal: Howick Ref No: HRMC 6/26/10p
Western Cape: Riversdale Ref No: HRMC 6/26/10q
Western Cape: Robertson Ref No: HRMC 6/26/10r
The successful candidate will be responsible for, amongst others, the following specific tasks:
Attend to enquire and perform online verification.
Greet customers, and ensure that they receive a professional, warm and friendly welcome.
Provide customers with orientation and information on the services required.
Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket.
Provide advice and direction to relevant unit and ensure the highest customer service standards.
Operate in front and behind the pay barrier and the point of contact 76 for customers.
Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation.
Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements.
Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation.
Implement incidental matters ensure that the identity of illegal foreigner who are arrested. detained or convicted Operate the live capture photo booth in the office.
Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents.
Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients.
Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations.
Rectifications and Amendment of particulars and issuing and Citizenship documents.
Implement policies and procedures in line with the approval Framework.
Monitor individual resources (Physical).
An undergraduate qualification (NQF level 6 or higher) in:
Management or Administration,
Basic understanding Public Service Regulatory Framework.
Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles.
Knowledge of Fraud prevention.
Knowledge of the Constitution.
Knowledge of the Departmental Regulations and Prescripts.
Willingness to travel and work extended hours.
Client Orientation and Customer Focus.
Computer Literacy. Communication Skills (Written and Verbal).
Telephone etiquette Analytical Skills.
Patriotic, Honesty and Integrity.
Key Responsibilities
Taking ownership of key deliverables and driving them to completion is essential, as is building relationships with colleagues and stakeholders across the organisation while developing your professional skills. As a graduate programme participant, your responsibilities will include completing structured rotations across different business units to gain broad organisational exposure and delivering on project objectives.
Entry Requirements
• An undergraduate qualification (NQF level 6 or higher) in:
• Public Management,
• Administration,
• Operations,
• Business Management,
• Management or Administration,
• Law
• Social Science
Listing Source
This opportunity was sourced from Graduates24. Always verify final requirements and deadlines on the official source before applying.
About Department of Home Affairs
This graduate programme is offered by Department of Home Affairs, based in East London.
Why This Is Good for Starters
Graduate programmes are the gold standard for launching a professional career in South Africa. This Department of Home Affairs programme is designed to fast-track your development with structured rotations, mentorship from senior leaders, and exposure to different business units. Graduate programmes typically offer competitive salaries, medical aid, and a clear path to management. Companies invest heavily in their graduate intake — this is your chance to learn from the best while being paid to do it.
CV Tips for This Application
- Lead with your degree, honours, or postgraduate qualification — include your institution and graduation year
- Highlight leadership roles: class representative, society president, team captain
- Include vacation work, part-time jobs, or any industry exposure during your studies
- Quantify achievements where possible: "Managed a team of 5" or "Achieved 75% average"
- Tailor your CV to the specific programme — generic applications rarely make the shortlist
Application Checklist
- Read the full job description carefully before applying
- Prepare an updated CV tailored to this specific role
- Write a brief cover letter explaining why you are a good fit
- Apply as soon as possible — positions may close without notice
- Double-check your contact details are correct on your CV
- Follow up after 2 weeks if you have not heard back
Frequently Asked Questions
Can I apply with matric only?
Check the requirements section above for education requirements.
Do I need experience?
This appears to be suitable for candidates with little or no experience.
Can I apply if I live in another province?
Most opportunities accept applications from candidates across South Africa. Check the requirements for any location-specific criteria.
What happens after I apply?
After submitting your application, the employer will review it. If shortlisted, you may be contacted for an interview. Response times vary by employer.
Is this graduate programme paid?
Yes, this opportunity offers: R269499
When is the closing date and what if I miss it?
No closing date specified. Apply as soon as possible as positions may fill quickly.
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