Tenacity Customer Services Call Centre
Tenacity Customer Services Call Centre Learnerships 2026
Role Overview
Tenacity invites unemployed South African youth to apply for the Customer Services Call Centre Learnership Programme 2026.
Learnership Location: Northern Suburbs, Cape Town, Western Cape, South Africa
Learnership Duration: 13 Months
Tenacity is offering a 13-month Learnership Programme that combines classroom-based learning with practical workplace experience in customer services.
Successful learners will work within the Customer Services team while studying towards a nationally recognised qualification in:
This opportunity is ideal for unemployed youth who want to build careers in:
Successful applicants will receive:
Practical call centre experience
A nationally recognised qualification
Business and technical workplace skills
Exposure to customer account management
Learners will also develop valuable communication and problem-solving skills that can be used across different industries.
Attend all required training sessions
Complete competency assessments
Assist customers through inbound and outbound communication channels
Handle customer queries and complaints professionally
Process customer account administration accurately
Resolve customer issues according to company procedures
Adhere to company policies and operational standards
Have little or no work experience
Not currently be studying full-time or part-time
Not have participated in another learnership within the past 12 months
Be willing to work shifts and weekends
Mathematics or Mathematical Literacy
Positive attitude and strong work ethic
Confidence when working with people
Persons living with disabilities
In line with Tenacity’s transformation targets.
This learnership offers an excellent opportunity to:
Obtain a recognised qualification
Enter the financial services and call centre industry
It is especially suitable for young people looking to kick-start their careers in customer support and contact centre operations.
Click here to apply for the Tenacity Customer Services Call Centre Learnership 2026:
Applicants must commit to completing the full 13-month programme.
Successful learners will combine training with practical work experience.
Candidates are encouraged to apply as early as possible.
Only shortlisted candidates will be contacted.
Key Responsibilities
• Learners will be expected to:
• Attend all required training sessions
• Complete competency assessments
• Submit a Portfolio of Evidence
• Assist customers through inbound and outbound communication channels
• Handle customer queries and complaints professionally
• Process customer account administration accurately
• Resolve customer issues according to company procedures
• Adhere to company policies and operational standards
Entry Requirements
• Applicants must:
• Have Grade 12 / Matric
• Be between 18 and 30 years old
• Be unemployed
• Have little or no work experience
• Not currently be studying full-time or part-time
• Not have participated in another learnership within the past 12 months
• Be willing to work shifts and weekends
Listing Source
This opportunity was sourced from StudentRoom. Always verify final requirements and deadlines on the official source before applying.
How to Apply
Click here to apply for the Tenacity Customer Services Call Centre Learnership 2026: Apply Online
About Tenacity Customer Services Call Centre
This learnership is offered by Tenacity Customer Services Call Centre, based in Cape Town.
Why This Is Good for Starters
Learnerships are a uniquely South African opportunity that combines earning with learning. Registered with the relevant SETA, this Tenacity Customer Services Call Centre learnership leads to a nationally recognised qualification (NQF-aligned) while you gain practical workplace skills. You will receive a monthly stipend during the programme, making it possible to support yourself while building your career. Learnerships also count towards the company's B-BBEE scorecard, meaning employers are genuinely invested in your development.
The Western Cape has a thriving tech and creative industry scene. Cape Town is increasingly known as Africa's tech capital.
CV Tips for This Application
- Emphasise your willingness to learn and commitment to completing the full programme
- List your highest qualification clearly — matric results matter for learnerships
- Mention any previous training, short courses, or certificates you have completed
- Include a brief motivation letter explaining why this learnership aligns with your career goals
- If you have a driver's licence, include it — many learnerships require travel between sites
Application Checklist
- Read the full job description carefully before applying
- Prepare an updated CV tailored to this specific role
- Write a brief cover letter explaining why you are a good fit
- Apply as soon as possible — positions may close without notice
- Double-check your contact details are correct on your CV
- Follow up after 2 weeks if you have not heard back
Frequently Asked Questions
Can I apply with matric only?
Yes, this opportunity requires a matric certificate.
Do I need experience?
Some experience may be required. Check the requirements section for details.
Can I apply if I live in another province?
Most opportunities accept applications from candidates across South Africa. Check the requirements for any location-specific criteria.
What happens after I apply?
After submitting your application, the employer will review it. If shortlisted, you may be contacted for an interview. Response times vary by employer.
Is this learnership paid?
Payment details are not specified. Contact the employer for more information.
When is the closing date and what if I miss it?
No closing date specified. Apply as soon as possible as positions may fill quickly.
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Application Instructions
See the How to Apply section above for email or postal details.
View Application Instructions